Where To Get Help This Christmastime

Christmas is always a hard time of year for some people. Especially for those living alone. This year, this Christmas will be especially hard for everyone. With not being able to see your loved ones for the Christmas period, here is how you can contact someone if you find yourself struggling this Christmastime. 

Here is a list of some of the helplines in operation during the festive season.

For a full list of helplines visit our useful numbers page.

The Mix 

The Mix offers essential support for under-25s. To contact them you can call 08088 084 994 for free between 3 pm-12 am 7 days a week, alternatively, for 24/7 support you can contact them on their ‘Crisis Messenger’ by text ‘THEMIX’ to 85258. They also offer alternative ways to contact them and several resources of tips on their website.


The Samaritans are open this year as usual on Christmas Day to take calls. To contact them you can email jo@samaritans.org however this service takes 24 hours. Alternatively, you can call 116 123 for more immediate advice and help completely for free. To learn more about the Samaritans visit their website. 


Shout are a text-based service. Available for free, they provide their service 24/7, 365 days a week. With 2,000 volunteers on the books, Shout receives on average 8,000-10,000 conversations a day. To contact them text SHOUT to 85258. To learn more about Shout visit their website. 

Student Space

Run by Student Mind, Student Space offers a range of mental health resources aimed at students. Offering free helplines to talk to people about their troubles, you can call 08081895260 between 3 pm-12 am every day. Alternatively, for 24/7 support you can text ‘STUDENT’ to 85258. To learn more about Student space visit their website. 

It is important to note, with all these helplines usually being busy at Christmas, this year they will be even more so. With all these services warning long wait times, be aware you may be on hold for a while. If you feel like you can’t wait don’t be scared to call 111 or if required 999. 

Don’t be afraid to reach out to one of these helplines or to your friends or family if you need help. There are plenty of helplines, for a bigger list visit our helpful numbers page. 

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